At CrazyKart, customer satisfaction is important to us. Please read our return and replacement policy carefully before placing an order.

 

Replacement Eligibility -

We offer replacement only (no refunds) under the following conditions:

Replacement requests must be made within 2 days of          delivery.

Only genuine issues will be considered (damaged,                defective, wrong item received).

To be eligible for replacement:

A proper unboxing video (from package opening to            issue shown clearly) is mandatory.

Product must be in unused condition, with original            packaging and tags intact.

 

No Refunds / No Exchange -

We do not offer refunds for any reason.

Exchanges (for size, color, or personal preferences) are        not accepted.

 

Return Shipping - 

Return shipping costs will be borne by the customer.

Shipping instructions will be provided once the replacement request is approved.

 

Damaged or Defective Products -

If the product received is damaged or defective, a replacement will be provided after verification of the issue via the required unboxing video.

No refunds will be issued for damaged or defective items.

 

How to Request a Replacement - 

To request a replacement, email us at:
crazykart2427@gmail.com

Please include the following in your email:

Your order number

Description of the issue

Unboxing video (uploaded via Google Drive, Dropbox, or      WeTransfer link)

 

Processing Time -

Once your request and video are reviewed and approved, a replacement will be processed within 3–5 business days.